Frequently asked questions
What's your returns policy?
I have every confidence you'll be completely delighted with your purchase. (I have artwork residing in collections around the globe and have not had a customer yet who wasn't over the moon!).
You have 14 days to return any item for a full refund, provided it is returned in perfect condition with all of the original labels in place and any retail packaging intact.
Please use the contact form if you wish to return an item.
Do you do commissions?
This can be something as simple as using a few tickets of your choice in an existing train ticket edition or something completely bespoke.
Please use the contact form or online chat and I'd be only too happy to discuss brining your ideas to fruition.
Do you frame your work artwork?
All listings will state where whether an artwork is supplied framed or not.
As a rule of thumb, prints and canvases won't be framed. Train ticket and drinks can pieces will.
I feel framing really sets off a piece and I take huge in pride in designing the end result when picking out the frames, mounts and finishes. All of my frames are made to my specification by a member of the Fine Art Trade Guild and I then hand frame each piece myself. The frames are supplied with PLEXIGLAS® XT 0A000 (20070) or its equivalent standard.
This material should not be confused with styrene or other acrylic sheeting you might find in frames from a certain Swedish furniture store and the like. PLEXIGLAS® is largely UV resistant, this means it is perfectly clear and will remain perfectly clear and conforms to all BSI safety standards. It is also tough and shatter resistant and therefore won't break and damage your artwork, either in transit or an act of clumsiness in your own home. (We've all done it!)
Oi mate! Are you Banksy?
Are payments secure?
All payments are handled by either Paypal or Stripe and are fully secure and encrypted.
Can I get a discount?
In a word no; but if you feel you have reason for one (for example you want to buy a number of pieces) then if you don't ask you dont get.
You will of course, reap the benefits of buying directly by means of a personal touch and added provenance when your artwork is packaged and dispatched. I want you to be delighted with your purchase, treasure it forever and feel it was worth every cent!
I'll give a more longwinded rambling on the subject here. I'm going to wang on a bit so I'd advise you stop reading now:
Pricing artwork is really tough. It's the hardest part of my job and highlights what a crazy "business plan" being an artist is. You pour your heart and soul into a piece, spend hours and hours creating something you think is truly beautiful with no real idea as whether anyone will actually want to buy it, let alone for what price. Your head spins round and round like a tumble dryer, thinking of past prices, other people's investments, the cost of materials, the amount of time it's taken, is that too much? Is that too little? What's the gallery commission? Until eventually you get somewhere.
To earn a living and for people to see my artwork, I then need to market it. The second toughest part of my job. That's where galleries come in; they do that job really, really well! Getting you on their walls, into various art fairs and in front of people truly passionate about art. However, they have considerable costs (as any indepenadant high-street shop does) and in turn need to take a significant commission for their valuable work. If I had to sell every peiece through a gallery I simply wouldn't survive (as an artist at least).
I am also not allowed by the galleries I work with (and my own morals) to undercut the gallery price in anyway. The galleries I work with have done a huge amount to promote my work and help it appreciate in value. Offering lower prices for direct sales would immediately devalue my work and be hugely unfair to those who have invested in it and supported me in the past.
The above would be true of any established artist. I do of course ensure direct sales have a personal touch added wherever possible and appropriate which can be afforded from the additional income of not paying the gallery fee.
Told you I'd wang on but thanks for reading! Johnman
What's the story with shipping?
I aim to have your order dispatched within 2 working days and within Europe it will be sent via 3 day courier (from Ireland where I live). It should therefore be with you within a week.
For sales further afield please contact me advance for postal lead times if this is a concern.
Larger items may need more specialist packing and could take a day or two longer. If this is the case I will contact you.
The above excludes "pre-order" items, which will not be dispatched until the date stated in the product listing. Once dispatched, the same lead times will apply.
All artworks are packaged by myself to ensure they arrive with you in perfect condiction. I normally use GLS and have a good relationship with their local driver and as a company they've never let me down.
My artwork will always be packaged to ensure it reaches in perfect condition. If you have purchased more than artwork, this may result in me sending them in seperate packages, if I feel there is a danger of them damaging one another in transit. I'll notify you of this if this is the case.
Once dispatched, I'll send you an email with the tracking details of your order (where applicable).